Options for our members
We would like to reassure all our members that we will do everything we can to continue to be here for you and to be stronger than ever when we come out the other end of this extremely challenging time.
In the meantime, we understand that you will all be dealing with different situations regarding your finances, therefore we have a few very simple options for you.
PAID IN ADVANCE MEMBERSHIPS – NO ACTION REQUIRED
For memberships paid in advance, we will automatically freeze your membership from 21st March 2020 and we will extend your membership by the amount of time we are closed, or by the amount of time remaining on the membership if this is shorter.
DIRECT DEBIT MEMBERSHIPS
a) CONTINUE with monthly payments – NO ACTION REQUIRED
We will reward you later in the year.
For members who want to and are able to continue paying during this forced close down period, we will be offering either a payment holiday once normal business has resumed or reduction of monthly fees over a longer period of time. We will have to stagger the payment holidays but will ensure whatever we do is fair and in your favour.
b) FREEZE your membership payments – ACTION REQUIRED
On request we will freeze your direct debit payments for 3 months. We will review this monthly and will be guided by the government forced closure rules going forward. Should the closure extend to more than 3 months we will freeze accordingly and update via the website. After a freeze period has expired membership payments will resume.
c) CANCEL your membership – ACTION REQUIRED
On request we will cancel your membership if paid by direct debit. If a payment is due to be paid within 5 working days of your request, that payment may still be collected. If this payment has been made, we will of course ensure no further payments are collected.
Action is ONLY required by you if you wish to freeze or cancel your membership.
Please email your requests to: email@example.com
Our amazing tfd team are committed to keeping our members motivated, engaged and active throughout this forced closure with streamed classes via our ‘tfd lifestyle at home’ facebook page. We have lots of workouts for the body and mind being added to that page on a daily basis.
Be sure to stay safe and follow the government advice.