Options for our members - updated 15th May 2020
We would like to reassure all our members that we have been and will continue to work hard to make sure tfd opens at the earliest possible opportunity with full measures in place to ensure the safety and confidence of our team, members and guests.
These are unprecedented and challenging times but we are resilient, positive and determined that we will be stronger than ever when we come out the other side.
In the meantime, we understand that you will all be dealing with different situations regarding your finances, therefore, given the extended time of the closure, we have updated the options below.
PAID IN ADVANCE MEMBERSHIPS – NO ACTION REQUIRED
For memberships paid in advance, we will automatically freeze your membership from 21st March 2020 and we will extend your membership by the amount of time we are closed, or by the amount of time remaining on the membership if this is shorter.
DIRECT DEBIT MEMBERSHIPS
From 21st May to 20th July ALL direct debits will be frozen – NO ACTION REQUIRED
Should the opening date of 4th July be delayed, we will extend the end date of the freeze and will updated you right here.
If you continued to pay your monthly direct debit between 21st March and 21st May, we will provide you with some options to choose from, in your favour, after we’ve opened our doors again.
CANCEL your membership – ACTION REQUIRED
If you wish to cancel your membership, please email us and we will get back to you as soon as we can.
Action is ONLY required by you if you wish to cancel your membership.
Please email your requests to: email@example.com
Our amazing tfd team are committed to keeping our members motivated, engaged and active throughout this forced closure with streamed classes via our ‘tfd lifestyle at home’ facebook page. We have lots of workouts for the body and mind being added to that page on a daily basis.
Be sure to stay safe and follow the government advice.
Looking forward to opening our doors very soon…